Effective Date: 30/09/2025
At HashGenix, your privacy and trust are of the highest importance. This Privacy Policy explains how we collect, use, store, protect, and share your personal and financial information when you use our website, services, or platforms. By accessing or using HashGenix, you agree to the terms outlined in this policy.
We are committed to operating in a transparent and responsible manner and to ensuring that your data remains protected in accordance with applicable laws and industry standards.
Information We Collect
We may collect the following categories of information when you use our services:
Personal Identification Data: Name, email address, phone number, date of birth, address, and identity verification documents (passport, driver’s license, or other government-issued ID).
Financial Information: Cryptocurrency wallet addresses, transaction history, payment details, and account balances.
Account Details: Login credentials, user preferences, referral information, and support queries.
Technical Data: IP addresses, browser type, operating system, device information, cookies, and analytics data.
Usage Data: Activity logs, package selections, staking details, and interactions with our platform.
How We Use Your Information
HashGenix processes your data only for purposes that are lawful, necessary, and relevant to delivering our services. This includes:
To create, manage, and maintain your account.
To process deposits, withdrawals, and mining or staking payouts.
To verify your identity and comply with KYC/AML regulations.
To enhance platform security and prevent fraud, suspicious activity, or unauthorized access.
To personalize your user experience and provide customer support.
To send service updates, newsletters, promotional offers, and marketing communications (with your consent).
To analyze usage trends and improve our services, packages, and features.
Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. However, we may share data under the following circumstances:
Regulatory Compliance: To comply with legal obligations, financial authorities, tax regulations, or court orders.
Service Providers: With trusted third-party partners who assist with payment processing, data storage, identity verification, analytics, or security.
Business Transactions: In the event of a merger, acquisition, or restructuring, your data may be transferred to the new entity.
Fraud Prevention: To protect HashGenix, our users, and our partners from fraudulent or illegal activity.
Data Security
We use advanced security measures to protect your personal and financial information, including:
End-to-end encryption for sensitive data.
Two-factor authentication (2FA) for account access.
Secure servers with multi-layer firewalls and intrusion detection systems.
Regular vulnerability testing and security audits.
Strict internal data access policies with limited authorization.
While we take every precaution to protect your data, no system is completely secure. Users are responsible for maintaining the confidentiality of their login credentials.
Data Retention
We retain your personal data only as long as necessary to:
Provide you with services.
Comply with legal obligations (including tax, KYC/AML, and auditing requirements).
Resolve disputes or enforce agreements.
After the retention period, your data will be securely deleted or anonymized.
Cookies and Tracking Technologies
HashGenix uses cookies and similar technologies to:
Improve site functionality and user experience.
Remember your login preferences.
Track website performance and optimize services.
Deliver targeted advertisements and marketing content.
You can manage cookie preferences in your browser settings. Disabling cookies may affect your ability to use certain features.
Your Rights
Depending on your jurisdiction, you may have the following rights:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct inaccuracies in your data.
Right to Erasure: Request the deletion of your personal information (subject to legal obligations).
Right to Restriction: Limit the way your data is processed.
Right to Portability: Request your data in a structured, machine-readable format.
Right to Object: Opt-out of marketing communications or certain types of data processing.
To exercise your rights, contact our support team at support@hashgenix.org
International Data Transfers
Your information may be stored or processed in different countries where we or our partners operate. We ensure appropriate safeguards are in place to protect your data in compliance with applicable data protection laws.
Third-Party Links
Our website may contain links to third-party platforms, exchanges, or partners. Please note that HashGenix is not responsible for the privacy practices or content of external websites.
Children’s Privacy
HashGenix services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, it will be deleted immediately.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, regulation, or business practices. The updated version will be posted on our website with a revised “Effective Date.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Email: Support@hashgenix.org
